PX Predictive Dialer
Are you still making cold-calls or follow-up calls by hand? Increase your efficiency and productivity by as much as 400% with your own premise based Predictive Dialer. Capable of supporting up to 120 call lines, this PX call center software can manage several different campaigns simultaneously! This Robust Call Center Software also includes an Auto-Dialer functionality that will blast a pre-recorded message to thousands of recipients per hour.
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2) Integrated SugarCRM
Are you paying a monthly service fee for your hosted CRM account? Are you finding yourself duplicating your lead input between your CRM and your dialer call records? Well now you can have the efficiency of loading your leads just one time and have your dialer system ‘talk’ to your SugarCRM application and automatically update any changes of contact info, sales stage, product info, payment status, and much more. Best of all, since the SugarCRM application is hosted on your own dialer server, there are no monthly fees to pay and no licenses to buy or renew.
3) Integrated Phone Payment Gateway
Your agents will no longer have to contend with your customers for a credit card number over the phone. The customer simply enters their credit card info into their touch-tone phone and gets an instant authorization number (or decline notification) right over the phone. That way, the customer is assured that their info remains safe and secure without having to worry about someone running off with their card info. The authorization number and system recorded payment verification portion of the conversation is securely stored in the client’s record of the integrated SugarCRM for future reference.
4) PBX Phone System
Imagine having the functionality of your own PBX phone system with IVR, Auto-attendant, Voicemail, and Follow-me features right from the same system as your predictive dialer. This system can accommodate up to 120 channels and is scalable to add as many as you need with the purchase of additional equipment. This system will work on a T1 platform, SIP or VOIP, and even on regular analog lines.* You can keep everyone in your company connected whether they are in one location or are spread out across the globe!
* (System comes equipped with a 2-port Ethernet card for VOIP or Data T-1 connection. Standard or PRI T-1 and Analog connections may require a different connection card or router setup (neither are included), which can be provided at an additional fee.)
